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Knowledge base
Supported Cameras
AccuRaw EXR, AccuRaw Monochrome and PhotoRaw
1
Supported Cameras
General
Getting started
2
How to use this site
Do I have to sign up/activate a support account?
Legal
2
App privacy policy
License agreement
AccuRaw EXR and AccuRaw Monochrome
FAQs
7
How do I buy AccuRaw EXR/AccuRaw Monochrome?
How wide is AccuRaw EXR/AccuRaw Monochrome's processing path?
Does AccuRaw EXR/AccuRaw Monochrome use the GPU?
Is AccuRaw Monochrome only for cameras with monochrome sensors?
I have a modified camera - how should I configure AccuRaw Monochrome?
View all 7
User Manual
2
User manual
App integration
dcpTool
FAQs
2
What are DNG Camera Profiles?
What are Hue Twists?
How To...
1
Extracting camera profiles from DNG files
DNG Cleaner
FAQs
2
What if a file already exists?
What does DNG Cleaner do?
How to remove lens corrections from nearly any raw image
1
Remove lens corrections from any raw image
EasyClean
FAQs
8
How do I buy EasyClean?
Is EasyClean safe?
Does EasyClean move files to the trash, or delete them?
Why doesn't EasyClean remember folders so I don't have to drag-and-drop every time?
What's this big yellow triangle below the table of files?
View all 8
User Manual
4
Quickstart
The main window
Creating recipes
Saving recipes
EasySync
FAQs
8
How do I buy EasySync?
Is EasySync safe?
Does EasySync move files to the trash, or delete them?
Why doesn't EasySync remember folders so I don't have to drag-and-drop every time?
What's this big yellow triangle below the table of files?
View all 8
User Manual
6
Quickstart
Basic operation
Sync modes
Creating recipes
Saving receipes
View all 6
Image Wrap
FAQs
4
Why DNG format files?
Does Image Wrap encrypt wrapped files?
What happens to existing DNG files?
What if a file already exists?
kxxMagic
kxxMagic Manual
2
User manual
Application integration
kxxMagic FAQs
5
Is kxxMagic color managed?
Why are exported JPEG images in the sRGB color space rather than something wider like Adobe RGB?
WHat's so difficult about K25 and KDC images?
The color of exported images are wrong/don't match the kxxMagic screen
Program XXXX won't open an exported DNG file
pcdMagic
FAQs
12
Where can I find more information on Photo CD?
Is there a completely free way to convert PCD images?
Is pcdMagic color managed?
Why are exported JPEG images in the sRGB color space rather than something wider like Adobe RGB?
Why are the color profiles required - I thought that the PCD scanning process automatically adjusted color?
View all 12
pcdMagic For Windows troubleshooting
6
Windows keeps on telling me that has prevented pcdMagic for Windows from running?
What's this "drag-and-drop" thing you're talking about?
When I try to install, I get an error message about missing files?
When I try to update pcdMagic, I get an error message about 'You cannot start application pcdMagic for Windows from this location because it is already installed from a different location'?
When I drag and drop files for conversion, I get an error message about file permissions?
View all 6
pcdMagic for macOS User Manual
4
User manual for V1.2 and later
Application integration
64Base image files
User Manual for V1.1 and earlier
pcdMagic for Windows User Manual
5
Quickstart
Main window
Develop module
Batch mode
64Base images
PhotoRaw
FAQs
7
I'm being asked to allow access to location services????
Help - I can't see my raw images on the import screen
What is virtual memory?
What's the maximum image size that PhotoRaw will support?
I have images on an SD card/on my camera, but Photo Album won't recognize them, so I can't import them!
View all 7
Troubleshooting
8
Import image checklist
I have images on my SD Card/camera, but I can't import them into Photo Album with the Camera Connection Kit?
My images don't show up in the "Import from Photo Album" screen?
"Could not get access to the library" Error message
Import operations are very slow
View all 8
User Manual
5
Importing raw images
Viewing images
Adjusting images
Exporting images
Getting image information
WinDat Opener for iOS
FAQs
5
How do I buy WinDat Opener?
Will WinDat Opener convert appointments and scheduling information in winmail.dat files?
Why are there no attachments in the list?
How can I prevent myself from receiving TNEF files?
The time stamps on the attachments are out
Troubleshooting
3
"Email is not configured." Error message
"There was a problem opening the file." Error message
"That was not a TNEF format file." Error message
User Manual - iOS 10 or earlier
6
Quickstart
Opening a TNEF file
Selecting files
Actioning attachments
Emailing attachments
View all 6
User Manual - iOS 11 and later
5
Emailing attachements
Previewing attachments
Opening attachments in other Apps
Opening Winmail.dat files
Extracting attachments
WinDat Opener for macOS
FAQs
6
How do I buy WinDat Opener?
Will WinDat Opener convert appointments and scheduling information in winmail.dat files?
Why are there no attachments in the list?
How can I prevent myself from receiving TNEF files?
I try to open a decoded attachment but nothing happens?
View all 6
Troubleshooting
8
"WinDat Opener could not create a temporary directory - may be a permissions problem." Error message
"WinDat Opener could not open the file - may be a permissions problem." Error message
"That was not a TNEF format file." Error message
"WinDat Opener could not obtain path information." Error message
"WinDat Opener could not resolve the file location." Error message
View all 8
User Manual
2
Opening a TNEF file
Saving decoded attachments
Trial Downloads
AccuRaw EXR
1
AccuRaw EXR Trial download
AccuRaw Monochrome
1
AccuRaw Monochrome Trial download
kxxMagic for the Mac
1
kxxMagic for the Mac Trial download
pcdMagic for the Mac
1
pcdMagic for the Mac trial download
pcdMagic for the Mac (macOS Snow Leopard and earlier)
1
pcdMagic for the Mac Snow Leopard (Version 1.0.10)
pcdMagic for Windows 8 or earlier
1
pcdMagic for Windows 8 and earlier trial download
pcdMagic for Windows 10
1
pcdMagic Trial for Windows 10 or later
Help Desk Software
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