Troubleshooting

Common problems with PhotoRaw and their solutions

Import image checklist
Having trouble finding you raw files? Getting and finding your raw files on an iOS device can be challenging.  Here's the quick checklist: ...
Wed, 28 Oct, 2015 at 11:03 AM
I have images on my SD Card/camera, but I can't import them into Photo Album with the Camera Connection Kit?
As a security measure, the Apple Camera Connection Kit will not transfer images from cameras that it doesn't recognize. See this page for more informat...
Mon, 26 Oct, 2015 at 8:07 AM
My images don't show up in the "Import from Photo Album" screen?
Check the import image checklist
Sun, 25 Oct, 2015 at 7:49 PM
"Could not get access to the library" Error message
iOS enforces a strict permissions systems for access to the Photo Library; unless you explicitly grant access, PhotoRaw will not be able to import images....
Sun, 20 Nov, 2016 at 9:36 AM
Import operations are very slow
If virtual memory is enabled, and your device is running low on memory, PhotoRaw will spend more and more time paging data to the flash drive. This is very ...
Mon, 26 Oct, 2015 at 8:16 AM
PhotoRaw quits while importing a raw image
Set virtual memory is to "Always On".
Sun, 25 Oct, 2015 at 7:37 PM
PhotoRaw quits while exporting to JPEG
Firstly, check that virtual memory is set to "Always On". If PhotoRaw still quits while exporting, then your device ran out of memory. Try again, ...
Sun, 25 Oct, 2015 at 7:38 PM
"Email is not configured." Error message
In order to send email, you must have previously configured an email account. Do so, and try again.
Sun, 25 Oct, 2015 at 7:38 PM